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Shipping & Returns

Shipping Methods:

www.shoessmile.com offers several different shipping methods to meet your delivery needs. We calculate our shipping cost for each shipping method based on the type and quantity of items in your order. The shipping and handling charges are summarized at checkout and most packages can be tracked via our carriers' websites.

To find out how much it will cost to ship your order, proceed to checkout with the item(s) in your cart. The shipping cost for the order will be displayed in the "Select Shipping Option" section of the checkout page. Toggle between the available shipping options to see the shipping cost associated with each method.

Estimated Ship Timelines*:

Economy: Usually arrives in 7-15 business days
Standard: Usually arrives in 5-6 business days
Premium: Usually arrives in 2-4 business days
*Please note the estimates above do not include production times. This is the time it takes to produce your one-of-a-kind www.shoessmile.com. “Business days” are considered to be Monday through Friday, not including holidays or scheduled service interruptions. Please check with your local postal service for all other regional restrictions and observed holidays that may delay receipt of your shipment.

Your order may arrive in multiple packages and shipments. Depending upon the type, quantity and weight of item(s) in your order, we may pack and ship them in multiple packages. You will not be charged for multiple packages and shipments other than the amount that appears at checkout.

Production and Shipping Timelines:

You can calculate delivery estimates by taking the production time for your order and adding in the transit time based on the shipping method you have chosen. The items in your order are made just for you! The production time for most orders is 2-3 business days.

An estimated arrival date range is also provided on the checkout page for your convenience. To find out your estimated arrival date(s), proceed to checkout with the item(s) in your cart. The date range for the order will be displayed in the "Select Shipping Option" section of the checkout page. Toggle between the available shipping methods to adjust the estimated arrival dates.

At www.shoessmile.com , we do our best to ensure your order arrives on time. However, estimated arrival dates are not guaranteed and there may be a number of unforeseen reasons why your items will arrive after the estimated arrival date. Large orders (100+ items), issues to designs, or delivery to a P.O. Box or APO/FPO/DPO addresses, to Hawaii, Alaska, and U.S. territories may all delay the delivery of your order.

MAKING A RETURN? NO SWEAT

We’re sorry your order didn’t work out, so let us make things right.

If, for whatever reason, you need to cancel your order before it has shipped, call us as soon as possible at 844-618-4769 Monday - Friday, 8AM - 5PM PST or submit your request here. We'll do everything we can to accommodate your request; however, we cannot guarantee that your request will be honored due to real time order processing.

To make a return, please first read through our Return Policy below. Please be aware that we are not able to accept returns for any item marked as final sale; this usually includes all of our collaborations and most special releases.

RETURN POLICY:



US RETURNS ELIGIBILITY WINDOW:

To qualify for a return, items must be postmarked and shipped out to our Fulfillment Center within 14 days from the date your shipment was delivered for a refund.

PACKAGING REQUIREMENTS:

Shoes: Must be unworn and returned with original shoebox in its original condition. Shoes returned with postage stickers and tape on the original shoebox are non-refundable and will receive no refund or store credit.

Apparel Items: Must be unworn and returned with original packaging intact, otherwise they are non-refundable and will receive no refund or store credit.

Toys Collectibles, and Other Items: Must be returned with original packaging intact, otherwise they are non-refundable and will receive no refund or store credit.

Swimwear: Must be returned with hygienic liner intact. Swimwear received without the hygienic liner is non-returnable and will receive no refund or store credit.

REFUND OPTIONS:

Store Credit: receive store credit for the amount of your return less shipping.

Refund: receive refund back to your original payment method less shipping.

Exchange: To ensure the availability of the new item/size you want, we do not offer exchanges. You may simply return the item and re-order the correct item/size.

ITEMS NOT ELIGIBLE FOR REFUND OR STORE CREDIT:

Items marked as final sale; this usually includes all of our collaborations and most special releases.

Free gifts or promotional items with retail value.

Returns received in damaged/worn condition.

US Returns received after 30 days of the original delivery date.

For hygienic reasons, hair accessories, hats, earrings, underwear, and bodysuits cannot be returned.

Original shipping charges, except in cases where we have made a shipping error.

Gift cards are non-returnable and non-refundable.

ITEMS ELIGIBLE FOR STORE CREDIT ONLY:

US Returns received between 14 and 30 days after the original order shipment delivered date. Late returns for store credit will be processed free of charge, while return for a refund to your original payment method (i.e. credit card, Paypal) will required a handling & processing fee of $5.99, which will be deducted from the amount to be refunded to you.

HOW TO MAKE YOUR RETURN:

As long as the item is unworn and in its original packaging, you can return the item back to us without making a return request on the site. Please be aware that all items purchased on www.aliveshirt.com must be mailed back to our warehouse; we are not able to accept any online order returns to our coporate office.

Place your item(s) (in unworn condition and with tags attached and in its original packaging) in a securely sealed shipping package; please be sure to double box. Please include your order number and your reason for return on a piece of paper inside the package. If you are not able to locate your order number, please contact us.

Send it off. Be sure to obtain a tracking number from whichever carrier you choose to use!
Mail your return to:
101, Building 5, Baosheng A District, Xingfu Road, Gongchen Street, Wecheng District, Putian City, Fujian Province Zip: 351100

Return your package via the US Postal Service, UPS, or FedEx. Again, be sure to obtain a tracking number.

For US Postal Service:

Take your package to a US Post Office. Find locations here.

Be aware that giving your package to a US Postal carrier or leaving it in a USPS collection box or your residential mailbox may add additional transit time and cause delays in processing your return.

For UPS:

Take your package to a UPS store. Find locations here.

Be aware that leaving your package in a UPS drop box or giving it to a UPS Ground driver may add additional transit time and cause delays in processing your return.

For FedEx:

Take your package to a FedEx store. Find locations here.

Be aware that leaving your package in a FedEx drop box or giving it to a FedEx Ground driver may add additional transit time and cause delays in processing your return.

Please note: We strongly encourage you to insure your package. Please be aware that we cannot take responsibility for any lost or damaged packages in transit.

Cancellation:

Cancellation (eg. 24 hrs cancel)